Resolution Manager at Radial in Walton, KY
Radial helps companies of all sizes drive commerce growth -delivering exceptional, engaging shopping experiences online and offline. Radial enables Omnichannel commerce, multichannel retailing and digital marketing for the world's premier retailers and brands. Radial's comprehensive Omnichannel strategies and solutions, including commerce technologies, multichannel operations and marketing solutions, help its clients grow faster than the industry and faster than they could on their own. Radial enables retailers and brands to drive consumer engagement experiences across all touch points of the purchase lifecycle--anytime, anywhere and on any device. Essential Duties and
Responsibilities:
Radial Inc. Operations capabilities are tailored to meet business needs with speed and quality. Plan and monitor daily labor needs based on immediate and forecasted order and unit volumes. Manage the facilities housekeeping program to ensure all areas are continuously free of all debris. Create and maintain a well-trained staff that could be promoted through cross training and mentoring. Adherence to all management by objectives. Manage financial budget in all areas of controllable expenses. Review daily departmental goals, accomplishments and potential problems. Ensures all orders are processed in an efficient, accurate and timely manner, ensuring proper procedures and training are provided to hourly associates. Assigns work and monitors productivity to ensure high standards of quality, accuracy, housekeeping, merchandise damage minimization and safety. Works to maintain high level of associate morale and recognition. Responsible for training new associates. Provides coaching and feedback to exempt staff. Performs evaluations of exempt associates. Cascades goals, mentors, and develops supervisory staff. Helps determine staffing needs for optimum departments operations. Monitors standard procedures and implements new procedures when necessary to ensure that the overall operation runs effectively. Ensures the Partner SLA''''s are adhered to at all times. Maintains a working knowledge and complies with all company policies and procedures. Consults with distribution center management to ensure consistent use and enforcement of these policies and procedures. Levels and partners with Talent Acquisition to ensure adequate staffing for present and future needs. Works closely with supervisors and lead personnel to improve the quality and effectiveness of the overall operation. Monitors staffing and actively participates in the hiring process. Primary
Qualifications:
Individual must have management experience with the responsibilities of a minimum of 80 non-exempt associates and a minimum of three exempt associates working in an ecommerce, fast pace fulfillment environment. At least five years of management experience, preferably in a large, high volume fulfillment environment with demonstrated leadership qualities. Should have experience in general utilizing sophisticated WMS and other automated systems and equipment including EDI, RF equipment, sortation, automated conveyor belts and forklifts. Experience in a high SKU, multi partner, fast pace environment. Excellent problem-solving skills with the ability to think on your feet, work independently, make decisions and take appropriate actions. Skilled at managing a team of individuals with differing levels of skill to enable them to achieve performance and quality standards. Lead by example Training new associates. Provide coaching and feedback to hourly staff. Performs evaluations of hourly associates. Contributes to an effective safety and security program and ensures compliance from warehouse associates Collaborates with management across shifts. Responsible for staffing/schedule planning. Previous experience developing and implementing performance metrics Excellent organizational skills and the ability to prioritize Excellent communication skills and the ability to effectively interact with upper management and co-workers and subordinates. Previous team building experiences a plus. Bachelor's degree preferred or equivalent ecommerce operations management.
Salary Range:
$80K -- $100K
Minimum Qualification
Digital Marketing & Social MediaEstimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
Radial Inc. Operations capabilities are tailored to meet business needs with speed and quality. Plan and monitor daily labor needs based on immediate and forecasted order and unit volumes. Manage the facilities housekeeping program to ensure all areas are continuously free of all debris. Create and maintain a well-trained staff that could be promoted through cross training and mentoring. Adherence to all management by objectives. Manage financial budget in all areas of controllable expenses. Review daily departmental goals, accomplishments and potential problems. Ensures all orders are processed in an efficient, accurate and timely manner, ensuring proper procedures and training are provided to hourly associates. Assigns work and monitors productivity to ensure high standards of quality, accuracy, housekeeping, merchandise damage minimization and safety. Works to maintain high level of associate morale and recognition. Responsible for training new associates. Provides coaching and feedback to exempt staff. Performs evaluations of exempt associates. Cascades goals, mentors, and develops supervisory staff. Helps determine staffing needs for optimum departments operations. Monitors standard procedures and implements new procedures when necessary to ensure that the overall operation runs effectively. Ensures the Partner SLA''''s are adhered to at all times. Maintains a working knowledge and complies with all company policies and procedures. Consults with distribution center management to ensure consistent use and enforcement of these policies and procedures. Levels and partners with Talent Acquisition to ensure adequate staffing for present and future needs. Works closely with supervisors and lead personnel to improve the quality and effectiveness of the overall operation. Monitors staffing and actively participates in the hiring process. Primary
Qualifications:
Individual must have management experience with the responsibilities of a minimum of 80 non-exempt associates and a minimum of three exempt associates working in an ecommerce, fast pace fulfillment environment. At least five years of management experience, preferably in a large, high volume fulfillment environment with demonstrated leadership qualities. Should have experience in general utilizing sophisticated WMS and other automated systems and equipment including EDI, RF equipment, sortation, automated conveyor belts and forklifts. Experience in a high SKU, multi partner, fast pace environment. Excellent problem-solving skills with the ability to think on your feet, work independently, make decisions and take appropriate actions. Skilled at managing a team of individuals with differing levels of skill to enable them to achieve performance and quality standards. Lead by example Training new associates. Provide coaching and feedback to hourly staff. Performs evaluations of hourly associates. Contributes to an effective safety and security program and ensures compliance from warehouse associates Collaborates with management across shifts. Responsible for staffing/schedule planning. Previous experience developing and implementing performance metrics Excellent organizational skills and the ability to prioritize Excellent communication skills and the ability to effectively interact with upper management and co-workers and subordinates. Previous team building experiences a plus. Bachelor's degree preferred or equivalent ecommerce operations management.
Salary Range:
$80K -- $100K
Minimum Qualification
Digital Marketing & Social MediaEstimated Salary: $20 to $28 per hour based on qualifications.
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